We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return or exchange some items. Please reconfirm that you meet the conditions in our return or exchange policy. Please see our detailed page for more return policies. https://abclothes.store/pages/return-refund-policy
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First go to your order status page. You can find the "Apply For Return" button. If the “Apply For Return” button is unavailable, please contact our customer service team at service@abclothes.store to submit your return request manually.
If you are unable to find the returns portal please contact our customer service team. Email: service@abclothes.store
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You can find the link to the order status page in the order confirmation email.
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You can view the order information by clicking the button. Click the "Apply For Return" button again
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Please select the reason of return, and upload the pictures of returns. And check your send info. Please be advised that the items in your return request must match the actual items and quantity returned, otherwise the return cannot be completed.
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After you submit your return request, our customer service team will review it.
If your return is approved, we will provide the return instructions and authorized return address. For standard returns, customers are responsible for the return shipping cost. Please use a trackable shipping method and send the approved return within 7 days after approval.
If the item is confirmed to be defective, damaged before delivery, or incorrect, ABClothes will provide an appropriate solution, which may include a prepaid return label or another return shipping solution.
Do not return the package to the address shown on the original parcel. Returns must only be sent to the authorized address provided by ABClothes customer service.
Then, please print the waybill and return it to a nearby pickup point within 7 days. Note: If the deadline is exceeded, the system will default to you waiving the free return package.
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After the returned package is received and inspected, approved refunds are usually processed to the original payment method within 5-10 business days. Your bank or payment provider may require additional time to post the refund.
Please note:
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included, without any marks or signs of wear (ex. makeup marks, deodorant marks, etc.) to be eligible for return. The original shipping fee (if any) is non-refundable, in most cases.
Please see our detailed page for more return policies. https://abclothes.store/pages/return-refund-policy
