Free Standard Shipping Over $69 $99 Free Return (US Only) $10 Off Orders Over $79 | $15 Off Orders Over $119

Contact Us

We would love to hear from you.

Have questions? You may also find an answer in our FAQs.

Office Address

20-22 Wenlock Road, London, N1 7GU

Information

service@abclothes.store

Please pay attention to your inbox. and note that sometimes, email may land in your junk/spam folder.

We're Open

This website is operated by KUNCHUANG YIQI LTD.

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FREE STANDARD SHIPPING - ON ORDERS OVER US$69.00 (Free shipping applies to carts that total $69 or more, after discounts.)

FREE EXPRESS SHIPPING - ON ORDERS OVER US$169.00 (Free shipping applies to carts that total $169 or more, after discounts.)

Confirm

A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change cancel your order; however, we will do our best to support your request.

Processing

It usually takes 1-4 business days for your order (while some items may need 6-9 business days). We will send you an email if the processing time takes longer than expected.

Shipping

Shipping Method	Order Amount (USD)	Costs (USD)	Costs (EUR)	Costs (AUD)	Costs (CAD)	Costs (GBP)
Standard Shipping	$69+	Free	Free	Free	Free	Free
Standard Shipping	$0-$69	US$6.99	€6.51	A$10.47	C$9.56	￡5.74
Express Shipping	$169+	Free	Free	Free	Free	Free
Express Shipping	$0-$169	US$16.99	€15.84	A$25.47	C$23.26	￡13.96

* Affected by the rate, the freight is subject to the actual freight on the settlement page

The shipping time depends on the country/region as outlined in the chart below:

Country	Standard Shipping Time (Business Days)	Express Shipping Time (Business Days)
US	9-16	5-9
UK	8-12	7-9
Canada	15-19	8-12
Australia	14-20	8-12
Germany	10-14	8-10
France	7-11	6-8
Italy	10-14	7-9
Spain	8-12	7-9

Shipping Address Limitations:

1) For now, we offer services only in United States, United Kingdom, Canada, Australia, Germany, France, Italy, Spain. If you have requests from other regions, please contact customer service service@abclothes.store

2) Shipping is not available for P.O. Boxes and APO/FPO addresses.

Delivery

You can track it in the user account on Abclothes. We will also e-mail you if there is an unsuccessful delivery.

Important Notice

1) We will make every effort to deliver your package as soon as possible. However, additional time may be required due to invalid addresses and custom clearance issues.

2) Free shipping applies to carts that total $99 or more, after discounts.

3) Due to customs clearance times getting progressively longer, e.g. due to more stringent security checks, please be advised that Standard Rate Shipping China Post times have been affected.

4) Processing time: To guarantee the quality of our products, Abclothes.store has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products carefully package your items to ensure they arrive in excellent condition.

Customs Tax Duty

Normally customers will not be charged with any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay the tariff. If there are any duties fees due to customs inspections any other fees you were charged, please keep the receipt of the payment contact our customer service.

Return & Refund Policy

You have 14 days to decide if an item is right for you. If not, you can certainly come to us within 14 days of receipt.

Flash sale products, Jewelry are not covered by warranty.

Returns must be received in new condition; unused, unworn, unwashed. Items returned with obvious use, makeup, deodorant, perfume,similar product stains will be subject to refusal.

Any address on the parcel is not approved return address, we don’t accept the returned package without authorized return address from customer service.

We do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable.

Please return through your local post office to avoid tax.

View More Return & Refund Policy > > >

You have 14 Days after delivery to consider return or exchange, once over the limit date, we don’t accept return or exchange.

Return & Exchange Policy

If there are any issues with the product’s quality, we will provide a free resend or issue a discount coupon for future orders. However, if the product is in good condition and you wish to make a return or exchange, you’ll be responsible for covering shipping costs. Currently, our return warehouse is located in North America. We may occasionally offer free return services, so please don’t hesitate to reach out to customer service to inquire about any ongoing promotions.

Note:

Any address on the parcel is not approved return address, we don’t accept the returned package without authorized return address from customer service. Our return warehouse is located in North America.
We do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable. Please return through your local post office to avoid tax. If your order qualifies for a free return, we will provide you with one prepaid return shipping label.
ABClothes is not responsible for missing, damaged, or packages lost in return transit, you can contact shipping company for a claim.
Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-ABClothes products.

Free Return Important Note:

If you have already returned item(s) from an order but would like to make additional returns of item(s) in the same order, you can use the Return Label we provided, and the shipping fee of $8 will be deducted from your refund.

The below conditions are not related to quality issues:

Loose threads, raw edges, thickness, touch, and color difference in monitor display;
Returns due to dissatisfaction in style, color, and changes in personal reason;
Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors;
There may be slight differences to different size with the same items due to individual design and style in items;
The sizing chart and the Customer Service Team can only offer recommendations before your purchase. Returns due to sizing issues do not constitute as quality issues.

Conditions

Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included, without any marks or signs of wear (ex. makeup marks, deodorant marks, etc.) to be eligible for return. The original shipping fee (if any) is non-refundable, in most cases;
For reasons of hygiene, the following items cannot be returned: bodysuits, lingerie, socks, underwear and other personal clothing;
Please make sure to contact our Customer Service Team first before you return the items. Any return request not authorized by the customer service will not be accepted;
If your purchase with coupon/gift card, we have the right not to refund the coupon/gift card you have used.

Please take care when trying on your purchases and return them in the same condition you received them. Any return that does not meet our policy or exceeded the valid 14 days return period will not be accepted.

How to return the order?

Once we receive your request, we’ll be in touch and provide return instructions and refund options - you'll need to reply with your preferred refund option.

You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.

That's it! Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.

If you have any questions, please contact Customer Service Team. email: service@abclothes.store