Awkwardness gives me great comfort. I’ve never been cool, but I’ve felt cool. I’ve been in the cool place, but I wasn’t really cool – I was trying to pass for hip or cool.

A girl should be two things: classy and fabulous. I am convinced that there can be luxury in simplicity. I wanted to dress the woman who lives and works, not the woman in a painting. It’s hard to balance everything. It’s always challenging. My relationships with producers or photographers – these are relationships that took years. I can’t get sucked into that celebrity thing, because I think it’s just crass. My aim is to make the poor look rich.

RETURN & REFUND POLICY

What is your return policy?

Could I get the full refund if I return the order?

Do I need to pay for the shipping fee back?

I have not received my refund. When will I get the refund?

SHIPPING INFORMATION

Do you ship worldwide? Do you ship to my country?

What is your processing time and shipping time?

Is the shipping free and what shipping methods do you have?

Why are there different situations between your shipping time

PAYMENT ISSUE

What payment methods do you have?

Why my payment was declined?

What currencies do your accept for payment?

Why I can’t pay for the order?

Why do I need to verify my payment on my order?

TRACK MY ORDER

How to track my order

Why was my order divided into two or more packages?

What happens if I am not in when it arrives?

Are there any additional fees?

The tracking information hasn’t been updated for a long time

There is no any tracking information about my order.

Why does the tracking service show that the package has been delivered, but I did not receive anything?

Why was my order divided into two or more packages?

What happens if I am not in when it arrives?

What happens if the tracking service shows that the package is undelivered?

What happens if the tracking service shows that the package has been returned to sender?

CANCEL MY ORDER

How to cancel the order?

Why is my order canceled?

MODIFY MY ORDER

How to change the payment method?

How to change the shipping address?

How to change the shipping method?

How to change the size?

How to replace/ remove the item?

ACCOUNT INQUIRY

How to reset the password?

How to register? And do you have the membership fee?

Could I remove the account?

Why can’t log into my account?

Do I have to register to place an order?